It’s because consumer protection laws put the burden on the retailer to ensure delivery of products. It’s more accurate to say that the crime has been committed against Amazon, rather than the customer.
It’s not difficult to get a crime reference number, even if the police do nothing about it afterwards, but it can be a bit of a faff in terms of time and effort - last time I did it, it took a couple of hours on the phone in all, which isn’t much, but I would’ve found it much more frustrating if I was reporting something that Amazon should have followed up.
StereoTrespasser@lemmy.world 11 months ago
You are missing something. The article quotes the police:
“Police Scotland told me that, since the courier’s contract is with Amazon, no crime has been committed against me and I should get Amazon to sort it out,” she said.
Rogue@feddit.uk 11 months ago
Thanks! I think that’s the context I was missing. OP cut a few paragraphs when quoting the article. Lesson learned I should read the source.