From my experience selling on Amazon, I can tell you that Amazon would 100% refund you and side with you over the seller. Amazon sellers aren’t allowed to do what you are describing at all. I moved to selling on eBay more because there were a million returns on Amazon, and you were obligated to process all of them.
Burn_The_Right@lemmy.world 1 year ago
Amazon’s return dialogue was the one that told me to pay the shipping on the broken or not-as-described items. It did this after I entered the return reasons from the drop-down options. This is fully supported and facilitated by Amazon.
It may not be that way for all seller-fulfilled items, and this may be new this year, but Amazon’s own system is the one giving these directions (to pay for return shipping) after it is aware of the return reason.
DolphinMath@slrpnk.net 1 year ago
Oh yeah. Dark patterns abound on Amazon. It’s really not shocking that a honest person wouldn’t have found a way to get a full refund.
I’d the seller doesn’t make it easy, the buyer might need to talk a human at Amazon and/or file an A2Z guarantee claim or whatever they are called these days.
The system is setup to save Amazon as much money as possible and push people to being Prime members. Unhappy with the third party seller scamming you? You should bought a Prime subscription and only purchase things fulfilled by Amazon. /s