Comment on T-Mobile Walks Back Forced Plan Migration, Won't Make People Switch Plans After All
redeyejedi@lemmy.world 8 months ago
When we called Customer Service about thus they pretended like they didn’t know what we were talking about and wanted to know where we heard that information from.
Bearigator@ttrpg.network 8 months ago
I’ve worked adjacent to customer service people in a call center. Honestly, they might not have known. Call centers are frequently terrible about giving their reps news BEFORE customers start calling in about it. Plus, low level call center reps generally aren’t exactly star employees and may or may not pay attention when told things.
Nindelofocho@lemmy.world 8 months ago
I can second this. The company my company works for usually informs us about implementations AFTER theyve been implemented. If they even tell us at all.
Jestzer@lemmy.world 8 months ago
Or shitty companies tell their employees to deny any claims made about the situation.
Bearigator@ttrpg.network 8 months ago
That is possible, though from my limited experience (2 call centers) companies won’t tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don’t care enough to do anything besides repeat the statement, possibly verbatim.