Comment on Business owner 'hires' ChatGPT for customer service, then fires the humans
GALM@lemmy.world 8 months agoAnd the way customer support staff can be/is abused in the US is so dehumanizing. Nobody should have to go through that wrestling ring.
fluxion@lemmy.world 8 months ago
A lot of that abuse is because customer service has been gutted to the point that it is infuriating to a vast number of customers calling about what should be basic matters. Not that it’s justified, it’s just that is doesn’t necessarily have to be such a draining job if not for the greed that puts them in that situation.
blanketswithsmallpox@lemmy.world 8 months ago
There was a recent episode of Ai no Idenshi an anime regarding such topics. The customer service episode was nuts and hits on these points so well.
It’s a great show for anyone interested in fleshing some of the more mundane topics of ai out. I’ve read and watched a lot of scifi and it hit some novel stuff for me.