Yeah, but not that many.
Usual setup nowadays: One monitor for the main CAD (computer aided dispatch) forms, one for map overview, eventually a third one for a unit overview(theye are often done on the map monitor these days), one for external data (browser window, video feeds,etc.), one below as a touchscreen for communication control (VoIP/Radio).
Most EMS Dispatch clients I have switched to a three+one touch setup ages by now and rather use a central dashboard for some less important views and feeds.
Sylvartas@lemmy.dbzer0.com 19 hours ago
Makes sense yeah. I guess at this point it’s a monitoring station more than a computer, i.e the operator is not gonna have many interactions with it other than looking at the screens
ActualGrapesTasteGreen@piefed.zip 18 hours ago
My parents were 911 dispatchers for decades. It’s how they met. They had 7 monitors last time I visited them at work 20 years ago. Their applications seemed to be built on the idea they had multiple monitors worth of space that they’d be stretched across.
If I remember accurately, there were 2 computers (and thus 2 mice and 2 keyboards). The first computer had 5 monitors and was the Google Maps equivalent for where all the active ambulances in the city were. The main application stretched across multiple monitors and had sub-windows with different operations in them. I think it also managed the radio between dispatcher and ambulance. The second computer was dedicated to the phone, the caller, any history attached to the phone number, and all the data 911 gets about your location. It took up the remaining few monitors. By now it’s probably 1 computer and even more monitors.
halcyoncmdr@piefed.social 17 hours ago
Separate computers may be due to necessity. For example, one of the systems they need may have a provided computer to handle it that is managed and supported by that vendor on a separated network for security.