We value your call. Unfortunately we don’t value our employees so we are experiencing a limited amount of agents to take your call because we don’t pay them enough. We thank you for your patience while our slaves work hard to deal with your frustrations with our enshitification of our products. They have nothing to do with it but we know how much our company has pissed you off. Your call will be received in the order it was received. Your current wait time is… SEVENTY. FIVE. MINUTES. We appreciate you as a customer.
Comment on HP realizes that mandatory 15-minute support call wait times isn’t good support
teft@piefed.social 1 month ago
It’s never “high call volume”. It’s always “not enough customer service representatives”.
PhoenixDog@lemmy.world 1 month ago
JcbAzPx@lemmy.world 1 month ago
High call volume is any amount greater than zero.
HubertManne@piefed.social 1 month ago
yeah and when its every time when you have called and different days and times its not “unusally high”. the message should be. since we have a policy of not hiring enough customer service representatives you wait time will be artificially high.