I think you may be falling into a false dichotomy. Not only is the choice being presented a bad one, it ignores real solutions to the root problem, leaving us to argue over the crappy “band-aid” solution to it.

I believe that people needing health care should have no reason to ask a chat bot about their symptoms because they can ask a helpful doctor instead. The fact that they can’t do that is the problem, not their access or lack of it to the chat bot.