In my younger days, I worked for U-Haul. They had these preloaded speeches you were supposed to adhere to when someone called. I am sure they felt it maximized sales. One for trailer/truck rental, another for storage, etc. I never liked acting as a robot, so I free-formed the calls (I’m a people person!). I was/and am quite customer focused, so I was good at answering the phone. Up until I got fired for not following the canned company diatribe. They had a call center dedicated to calling around the country to test employees. I failed twice.