Comment on Burger King will use AI to check if employees say ‘please’ and ‘thank you’
binarytobis@lemmy.world 6 days agoAs a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.
Comment on Burger King will use AI to check if employees say ‘please’ and ‘thank you’
binarytobis@lemmy.world 6 days agoAs a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.
PancakesCantKillMe@lemmy.world 6 days ago
In my younger days, I worked for U-Haul. They had these preloaded speeches you were supposed to adhere to when someone called. I am sure they felt it maximized sales. One for trailer/truck rental, another for storage, etc. I never liked acting as a robot, so I free-formed the calls (I’m a people person!). I was/and am quite customer focused, so I was good at answering the phone. Up until I got fired for not following the canned company diatribe. They had a call center dedicated to calling around the country to test employees. I failed twice.
laxu@sopuli.xyz 2 days ago
That sounds exactly the kind of ridiculous stuff companies would do. Let me guess, they did not check any recordings of your calls and how you actually handled customers. Just “you failed this pointless metric”.