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Every company is going to investigate a refund request to make sure they aren’t being extradited or ripped off, people do it all the time. So they create policies and have to legally follow them to keep their business license.

Yes just issueing a refund is the proper customer service way, but you also want to make sure yet aren’t being defrauded, so you can also investigate odd scenarios. Like you being the only one with the issue….

And all you’ve said in all these exchange’s is you asked/demanded for a refund. The nuances of the semantics need not apply here.

I keep forgetting how entitled people are these days….

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CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago

Every company is going to investigate a refund request to make sure they aren’t being extradited or ripped off

This is very true, and a good point. But the fact that my issues persisted after they had a complete outage with that API gives credence to my claim.

And all you’ve said in all these exchange’s is you asked/demanded for a refund

Categorically false. You yourself have said that I provided logs when prompted, regardless if they were incomplete.

I keep forgetting how entitled people are these days

Customers not receiving a service they paid for are absolutely entitled to a refund. That’s literally how commerce works.

And your attempt to shift the focus of my post to me being at fault just won’t fly.

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