Comment on OpenSubtitles Hostility
CeeBee@lemmy.world 1 year agoIf you don’t provide logs you aren’t following due process
What due process? Where are you getting this from?
demanding a refund
I never demanded a refund. Not once. You keep saying that despite being corrected over and over, which means you’re either dense or are mad for being shown you’re wrong and just need to win the argument. Or maybe you’re the dev themselves trying to be anonymous, who knows.
Good customer service involves giving a refund when asked, even when inconvenient.
Good customer service absolutely does not involve insulting a customer and deleting their account.
So the hill you’re dying on is yelling into the wind about something no one is talking about.
schmidtster@lemmy.world 1 year ago
Every company is going to investigate a refund request to make sure they aren’t being extradited or ripped off, people do it all the time. So they create policies and have to legally follow them to keep their business license.
Yes just issueing a refund is the proper customer service way, but you also want to make sure yet aren’t being defrauded, so you can also investigate odd scenarios. Like you being the only one with the issue….
And all you’ve said in all these exchange’s is you asked/demanded for a refund. The nuances of the semantics need not apply here.
I keep forgetting how entitled people are these days….
CeeBee@lemmy.world 1 year ago
This is very true, and a good point. But the fact that my issues persisted after they had a complete outage with that API gives credence to my claim.
Categorically false. You yourself have said that I provided logs when prompted, regardless if they were incomplete.
Customers not receiving a service they paid for are absolutely entitled to a refund. That’s literally how commerce works.
And your attempt to shift the focus of my post to me being at fault just won’t fly.