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Oof. Devs, don’t talk to customers or users like this. Ever. You have no idea what’s actually going on at the other end of the conversation. “Sorry we couldn’t help you,” is all this person needed to say, but they decided to be a prick about it and now a whole lot of us know there’s a prick working support for OST.

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dampfnudel@lemmy.zip ⁨1⁩ ⁨year⁩ ago

but now a whole bunch of people are going to stay the hell away from OST paid subs

I have a use case similar to OP’s with my father, and was looking at a solution for subtitles. I was looking at their site yesterday. I guarantee you I will stay away from them now.

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- CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
  I get where you’re coming from, but it could have been a single person having a really bad day. It happens to everyone.
  
  I’m just suggesting you consider that also.
  
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  - KairuByte@lemmy.dbzer0.com ⁨1⁩ ⁨year⁩ ago
    This is exactly why such things need to be addressed and talked about though. Sure, this could be a one off. But if even a single other person has experienced similar, it points to a pattern.
    
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    CeeBee@lemmy.world ⁨1⁩ ⁨year⁩ ago
    Very true. Good point.
    
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    schmidtster@lemmy.world ⁨1⁩ ⁨year⁩ ago
    OP also asked for a refund and ignored them wanting full logs to see if the issue was on their end. If it’s on OPs end, why would he be entitled to get money back?
    
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- unbuckled@lemm.ee ⁨1⁩ ⁨year⁩ ago
  Use Bazarr
  
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deweydecibel@lemmy.world ⁨1⁩ ⁨year⁩ ago
This is why you always have a customer service team. You need a layer of people that can actually have a modicum of respect for the user base between them and the devs.

There are some FOSS software I’d be happy to support financially if it weren’t for how rude and unhelpful the devs and their chosen spokespersons are. I know it’s hard work and they’re doing it for free but the poorly-conceiled contempt for users that have anything to say except “Thanks, your the best” is a very ugly look, and it’s unfortunately pretty common.

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imapuppetlookaway@lemmy.world ⁨1⁩ ⁨year⁩ ago
True. I once considered subscribing, some years ago, but customer reviews of OST convinced me not to. Looks like i made the right decision.

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