Comment on Discord will require a face scan or ID for full access next month
Nioxic@lemmy.dbzer0.com 14 hours agoPutting valuable help, trouble solving and FAQ stuff into a discord is … annoying. You cant find it again. So it will only help the original poster
TheTechnician27@lemmy.world 13 hours ago
We do also maintain docs. I put a lot of effort into the Setup ones but got burnt-out before really getting into the other ones (which need a lot of work). And for actual bugs, we use GitHub.
Discord’s search functionality is reasonably robust, and as long as you’re already there, you can usually find old conversations about the problem you’re having. The biggest problem is that it’s gated off from the wider Internet, which is shitty.
I think what we all like about it over forums for providing support is that it’s closer to real-time communication, it’s more flexible (conversations can flow in and out of each other instead of being permanently stuck in one subject-specific thread), and it’s more casual.
stray@pawb.social 7 hours ago
Maybe they’ve changed something since I last tried getting help via Discord, but I found the search feature extremely lacking. I never have trouble finding someone else with my same question/problem, but there’s no means of viewing replies to the message in question, or even whether anyone replied at all. One is required to manually browse potential hours or days of messages in the hope of following a conversation chain that might not even exist. This is made even worse by the fact that replies to a message aren’t necessarily registered as replies because they’re just subsequent chat messages.