Comment on Unity May Never Win Back the Developers It Lost in Its Fee Debacle

Candelestine@lemmy.world ⁨1⁩ ⁨year⁩ ago

You know, companies could avoid situations like this if they just engaged directly with their fanbases more, proposing ideas and collecting feedback. This way, even if they decide to do the unpopular thing anyway because they have to for financial reasons or something, at least they’re not springing a sudden surprise on their fans.

People really don’t like negative surprises. They can usually handle plain old negative news though, especially if they got time to prepare for the idea first.

I think they sometimes try to use focus groups to collect feedback, but members of a focus group may exhibit unique behavior simply because they’re in a focus group. It’s not an actual representative sample of the public.

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