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unoriginalsin@lemmy.world ⁨9⁩ ⁨months⁩ ago

As it turned out, he wasn’t. But when they stopped servicing him, they had every reason to believe that he was.

Do you continue to service a customer whose behavior is otherwise unacceptable until you’re absolutely sure he’s a bigot? Or do you abide by your legal obligation to protect your workers from such behavior?

I don’t know if Amazon did the worst thing here, but I don’t know that the best thing is far off from what they did.

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ansik@kbin.social ⁨9⁩ ⁨months⁩ ago
Who at Amazon would be hurt by a bigot using their Echo or doorbell? Stopping deliveries sure but this is a couple of steps further.

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- unoriginalsin@lemmy.world ⁨9⁩ ⁨months⁩ ago
  
  Who at Amazon would be hurt by a bigot using their Echo or doorbell?
  
  That’s a great question and I don’t know what kind of exposure Amazon employees have to audio logs from those devices but I’m certain there’s some sure to required troubleshooting and debugging.
  
  Stopping deliveries sure but this is a couple of steps further.
  
  I also don’t know how integrated the various aspects of a user’s account are and whether it would even be possible for Amazon to have taken a smaller step.
  
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