This is legit the opposite of my experience. I am a relatively tech savvy user, I like to fiddle with all the settings and an ugly UI doesn’t inherently deter me as long as the experience is good, so when I first installed jellyfin I was ready to have a clunky experience fighting the UI.

Despite that, I was legitimately surprised at how Jellyfin was far less confusing for me to use out of the box than plex ever was. I found Plex’s UI very confusing to navigate on my TV and my family did not like using it either. In Jellyfin all the content is just there and very easily categorized.

It made me wonder why anyone would use plex.