I had issues with both SUNLU and Jayo. Jayo spools came tangled, smelly like hell (it was just PLA) and with “white” being a really dirty one (more light very bright grey), and SUNLU devices are total shit with their customer support not working at all. I’d never recommend those products.
I have a sunlu printer (S9+), it was a very good price, it works well enough, and I consider it was worth it for me, BUT I 100% agree about support. It came with a flex plate with a kink in it, so I couldn’t use the full build area. Reached out to support about it. Just never replied, at all. As far as I can tell the support does not actually exist. Since it was only the removable magnetic plate, I could replace it myself cheaply enough, but if I’d had a bigger issue, it could’ve been a nightmare…
I had a SUNLU filament dryer (never buy them, they’re cheap garbage). The power supply broke and I requested a new one. They replied once in broken english, but when I specified the issue in more detail and requested replacement they ghosted me as well.
I replaced the power supply myself. Shortly after the control board for the heater broke too. The whole thing is so bad it could be on temu.
Funny enough it was quite the opposite for me
I had horrible experiences with eSun(and still have them when I open a role that is still orginally packed from my storage) and switched to Sunlu/Jayo and did not have to many issues (as in: Two. Once a order was massively delayed (not their, something went wrong at the parcel service), the other time a role was not correctly packed (in one of the triple packs) and they send another three role package.
Print wise they are by far the most printed filament for us and we got through upper double digits by now.
Natanox@discuss.tchncs.de 1 day ago
I had issues with both SUNLU and Jayo. Jayo spools came tangled, smelly like hell (it was just PLA) and with “white” being a really dirty one (more light very bright grey), and SUNLU devices are total shit with their customer support not working at all. I’d never recommend those products.
lucas@startrek.website 5 hours ago
I have a sunlu printer (S9+), it was a very good price, it works well enough, and I consider it was worth it for me, BUT I 100% agree about support. It came with a flex plate with a kink in it, so I couldn’t use the full build area. Reached out to support about it. Just never replied, at all. As far as I can tell the support does not actually exist. Since it was only the removable magnetic plate, I could replace it myself cheaply enough, but if I’d had a bigger issue, it could’ve been a nightmare…
Natanox@discuss.tchncs.de 5 hours ago
I had a SUNLU filament dryer (never buy them, they’re cheap garbage). The power supply broke and I requested a new one. They replied once in broken english, but when I specified the issue in more detail and requested replacement they ghosted me as well.
I replaced the power supply myself. Shortly after the control board for the heater broke too. The whole thing is so bad it could be on temu.
philpo@feddit.org 1 day ago
Funny enough it was quite the opposite for me I had horrible experiences with eSun(and still have them when I open a role that is still orginally packed from my storage) and switched to Sunlu/Jayo and did not have to many issues (as in: Two. Once a order was massively delayed (not their, something went wrong at the parcel service), the other time a role was not correctly packed (in one of the triple packs) and they send another three role package.
Print wise they are by far the most printed filament for us and we got through upper double digits by now.