My concern is more oriented toward how capitalization of consumer-facing Linux will look if it proves to be a profitable site of expansion with Windows’ decline in popularity. I don’t care about licenses or the utility of the feature, though I do question its value when there are free options. The support is the more valuable thing, but again I worry about this success given that other distros have communities that serve the same purpose for free with only a little more labour from the user. It’s a good thing this is happening at all, but we should be critical of how it happens.
odelik@lemmy.today 6 days ago
You have to view this from outside your tech knowledge bubble.
I have friends that are “stuck on windows 10 because fuck windows 11”. I urge them to give Linux a try via Live USB and they’re hesitant to even do that.
The paid support path is there for people that want to try and escape and need the comfort of that safety net. They don’t feel comfortable trying to figure out even where to search for information. And if they’ve gotten that far, having various instructions for different distros can make things confusing because they probably did a generic “my issue, linux” seqlarch or just did a “my issue” search and are seeing cryptic answers,including Mac and windows. If somebody needs that paid safety net, ZorinOS for an existing machine is great, System7/PopOS for something new.
If there is something that provides value (customer support or even thr OS equivalent of a hat cosmetic) to the user, I have no concerns at all. With that being sold. If that optional value could easily be done yourself with effort, those of us that know how to put in that effort ,are willing to put in the effort, or not afraid of the effort when unknown, will continue to do so. Those of us that don’t match those criteria at least have an option.
orioler25@lemmy.world 6 days ago
You’ve assumed that I’m in a tech knowledge bubble. I use Linux for work, but I am not in the tech field even remotely. Even though I have some professional training and a hobby interest, which prepared me better, I had to use textbooks and online forums to learn how to use my Linux desktop comfortably. I regularly deal with students and am therefore very familiar with low tech-literacy, let alone others in my own life that I have helped. I know there is a skill barrier for entry into Linux.
What I am much better equipped to handle is broad social and economic developments historically, with a particular concern for capitalist erosion of community wellbeing and mutual aid. As I have said, I do not doubt there is value for consumers in this service and I do not doubt that this service appears to be reasonably priced to those consumers. My concern regards the potential attraction that such profitability could generate and that same tech-illiteracy would make users more easily coerced into capitalization. Those conditions are exactly why there is a social as well as skill barrier of entry into Linux. As you said, many consumers have been primed to accept convenience over skill-building, which in turn makes them less capable of choosing when something is not worth the price and abandoning a convenient user experience.
Again, it is good that more people try to make this switch – Microsoft’s near monopoly is undeniably a social detriment – but we do not benefit from suspending criticism of how this switch happens just because we are happy it is happening.