Comment on Valve's new hardware will NOT be loss leaders
paraphrand@lemmy.world 11 hours ago
I’m aware of Valve being very generous with warranty/replacements of controller hardware for the Index. Even years after the warranty is up. But I think this is because of the major durability issues and known defects that the Index Controllers have.
In any case, Valve seemingly has lost money on a certain percentage of Valve Index kits/controller hardware. Based on how many people I know, including myself, who have gotten replacement hardware from Valve. Sometimes many times for recurring issues.
owsei@programming.dev 4 hours ago
Doesn’t the new controller have internal batteries?
pycorax@sh.itjust.works 4 hours ago
I think they’re referring to the Steam Frame controllers, not the Steam Controller.