Everything flows down from the C-Suite. They tell Marketing to increase sales. Marketing tells Advertising to make “creative” ads (but then only approves “safe” boring ads). Then Marketing runs those uninteresting ads based on the number of times a spreadsheet says will get the most sales. They are disassociated from the customer experience, and will likely not be moved by public outcry. They only care when it doesn’t work, and it does or they wouldn’t do it. Sorry.