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Comment on Where do you typically leave/read reviews

Manjushri@piefed.social ⁨4⁩ ⁨months⁩ ago

Yelp is shit. I used to be a small business owner and they would call me trying to get me to sign up for a paid account strongly suggesting that they could ‘help’ with bad reviews. To me that means that businesses can just sign up and get bad reviews removed or pushed out of regular view. What good is a review site if the business can hide bad reviews?

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Rhynoplaz@lemmy.world ⁨4⁩ ⁨months⁩ ago
Better Business Bureau does the same thing. Ratings are based on their paid subscription tier, NOT reviews.

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dkppunk@lemmy.world ⁨4⁩ ⁨months⁩ ago
This isn’t the first time I’ve heard a similar story from a small business owner and I stopped using Yelp for the most part. I overheard a conversation that Yelp was really pushing the owner to subscribe for the same reasons. They got pretty aggressive about it. The owner said no and Yelp started boosting negative reviews to coerce the owner into subscribing. I checked Yelp vs Google reviews and there was a stark difference. Yelp was primarily negative reviews and Google was primarily positive reviews.

If they can hide negative reviews, they can also hide positive reviews.

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