Thanks, I missed that detail. It’s probably because of the “no class action” clause that this is a “mass arbitration”.

Unfortunately that usually means that Google is paying a specific company to decide on the outcome of the case. in this case it looks like American Arbitration Association has a contract with Google.

They’re supposed to be fair for both sides, but it’s been shown that they almost always rule in favor of the company that has pre-selected them.

If anyone is in this situation, they will likely have a much better chance by convincing a judge to allow a different 3rd party to arbitrate the case.