If it’s a prebuilt and it’s the SSD that’s the problem then taking out the SSD probably won’t be an option. OP never said what PC it is, but I know some manufacturers will be ok with shipping just the ssd. Assuming you can narrow it down to just the SSD.

IDK OP, just contact their support and see what they say to diagnose it. Just wipe the drive before you send it off. They’re not going to do data recovery on your SSD, it’s not worth their time or money. They’re just going to replace it.