I’m a staff engineer who has been dealing with the results of SLAs before Amazon was an idea.

God forbid I have a p0 where I have to message a bunch of non technical directors it’s AWS not us. Much much worse than having to figure out and then pull in the team that pushed whatever untested shit made it’s way into production on a Friday afternoon.

Unless you’ve been responsible for a SaaS with SLAs in a b2b setting; I know more about the consequences of a provider outage than you.