Sounds like it sucks at every level. From what I’ve dealt with on just software/drivers:

You want to use scan to email through anything that isn’t a fully open, no auth, anonymous SMTP relay? Go fuck yourself.

Wait… we changed our mind. We’ll totally support SMTP authentication, but with an arbitrary undocumented limit on the password length we can store, which is definitely shorter than the password length requirements for most SMTP relay suites. Certificates? Holy shit are you from the future?

Or you can scan to network share, but I hope you enjoy finding all the hidden catches and caveats that are completely undocumented!

You want an option so people have to log in at the printer itself to release their print job? Enjoy six different interfaces for five different underlying standards for how that works across two different manufacturers. And we reserve the right to just stop supporting that feature or change it entirely with any firmware or driver update. And if there’s a mismatch between the driver and firmware then we’ll just make the print spooler/job queue shit itself and require manual intervention to continue printing.

You want our driver to properly communicate to end user software the paper sizes it supports? If it supports double sided printing or not? How it will collate multiple copies? Man, we can’t even care enough to indicate to software if we’re Black and White or Color. Best we can do is completely ignore the options you picked through your software and our driver and just do whatever we think is best. That’s a good compromise, right?

For the price of these god damn enterprise mfds, there’s no excuse.