I worked in logistics and there was a software company working on routing software for the company before I left, this was about 2 years ago and they were going on about how AI would route all the trucks and decide which order the deliveries would be done.

I was in a lot of these planning meetings and never said a thing about how it didn’t need to be AI it just needed to be a set of rules to follow. They are still not running without human intervention.

Rules: Don’t load too much, don’t have two trucks crossing over eachother, go when the stores are open, don’t work more than 12 hours, try to give the same amount of stops/workload to each driver.

AI doesn’t know what these things mean unless we tell it how to interpret work into rules. There is nothing intelligent about a system that relies on humans having to constantly check its work and paying extra to call that AI.