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Comment on REMINDER: Check your NBN speeds after the weekend upgrade

FreedomAdvocate@lemmy.net.au ⁨2⁩ ⁨weeks⁩ ago

FYI for anyone on Aussie broadband - it looks like if you were on the lower plans you didn’t automatically get upgraded, you need to manually change your plan - the 100 plans no longer exist, and the 500/50 plan is cheaper than the plan you’re currently on.

I told my brother to check and he sent me this:

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The_Decryptor@aussie.zone ⁨2⁩ ⁨weeks⁩ ago
Odd, the 100/40 plan was the original speed tier, but the NBN got rid of it a while back and everybody should have been moved to 100/20. The NBN then re-introduced it of course, but it’s relegated to “business” users, so it’s behind the “Pro” selector with Aussie.

We’re writing to let you know that, unfortunately, from your billing cycle in November 2020, we will need to migrate you from your current plan NBN 100Mbps/40Mbps Unlimited ($99.00) to NBN 100Mbps/20Mbps Unlimited ($99.00) for the same cost of $99.00

Whilst it is an upload decrease, the price will remain the same and your download speed will also remain the same.

It goes without saying that we did not want to do this, but due to increased costs and the current NBN wholesale pricing model we have been forced to choose between congestion or higher prices. For a more in-depth look into the reasons why we were forced into this decision, click here.

…

In the spirit of ‘No Bullsh*t’, we are actually losing money on a lot of our legacy plans such as yours. As a smaller provider, we can’t offer plans that are below cost price. Given the COVID situation, however, we’ve waited as long as we could to give everyone full advantage of our old pricing.

We hope you choose to stay with us – if you do, your plan will change automatically from your November bill, and you don’t need to do anything else. If you’d prefer to browse all the plans available to you, sign in to the MyAussie app or have a look at the website.

If you wish to stay on the 100/40 plan, for an additional $10 per month, you can select it within MyAussie or by calling our support team on 1300 880 905 at any time.

That’s the email I got about it back in 2020

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- FreedomAdvocate@lemmy.net.au ⁨2⁩ ⁨weeks⁩ ago
  Very strange but he’s been getting around 40 up all this time and yeh clearly says he’s on the 100/40 plan so who knows how they missed home haha
  
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