Comment on Proton Mail Suspended Journalist Accounts at Request of Cybersecurity Agency
bent@feddit.dk 4 days ago
Eh, seems like a nothing burger to me honestly. It’s just normal procedure to lock it down first, then investigate and reopen when you get a request like this.
Whenever we get warnings about our customers accounts sending spam/phising we do a small investigateion, then they are locked before we contact the right manager and eventually someone contact the end user in question and we fix the problem or suspend the user.
It sucks for the user to be out of the loop for a few hours, and sometimes innocents get caught up in it, but it’s really the only way to deal with it.
Are anyone surprised criminals would use Proton? I bet they get a lot of take downs all the time and ignore most of them.
Kissaki@feddit.org 4 days ago
You say a few hours, but it seems they were locked out for days.
If they also did a short pre investigation, was it in adequate form, if this kind of thing is the result?
We only see from the outside, and they say they can’t really see much internally either. Send all very wishy washy. If that’s the case, is that enough to block accounts for days, it should they do their full investigation and then block to reduce false positive impact?
bent@feddit.dk 4 days ago
I can’t say, as you say, we only see this from the outside. I obviously have no idea what they can and can’t tell. This seems to be on the nation state level and there’s so much bullshit burecracy to deal with at that level. If this continues to happen that is obviously bad, but it seems like an honest mistake to me. It’s the main reason that got me started in leaving Gmail many years ago.
Anyway, I have of course set up my own domain for email and can redirect it to another provider if need be, but I don’t think it makes sense to run away at the first sign of a company doing a fuckup either. All companies will fuck up eventually and that’s how they learn. It’s when they continue to fuck up, or deliberately does evil that I will leave.