the structural design assumes everyone is a welfare cheat until proven otherwise
I disagree. I work in a related industry and sadly see a lot of people trying to interact with centrelink.
Over the years I've developed a strongly held belief that their processes are designed to be invasive and difficult to follow in order to discourage claimants. Dealing with centrelink is your last, worst option, and that is by design.
Spuddlesv2@lemmy.ca 5 weeks ago
The purpose of a system is what it does. Whatever they SAY it’s for is irrelevant in the face of the obvious reality.