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My company sells and services industrial equipment, we used to have a 24/7 phone line we had to answer. People would call us at like 2am to try and diagnose the most obscure shit imaginable, the answer they’d get is “hmmmrrebblle. Uuhhrm. YeahIthinkIknowwhatthatmightbeuhhhh… Gimme just a sec…”

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deepus@lemmy.world ⁨23⁩ ⁨hours⁩ ago
This is the one time i agree with outsourcing, get someone who is awake at that time to deal with it.

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- papalonian@lemmy.world ⁨21⁩ ⁨hours⁩ ago
  Yeah, unfortunately it’s a pretty specialized field. The company is less than 20 people, and the amount of people that were on those calls was less than 10.
  
  We just have 2 people that are salaried to deal with it, now, so not my monkey, not my circus.
  
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  - SubArcticTundra@lemmy.ml ⁨19⁩ ⁨hours⁩ ago
    What did you service?
    
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    papalonian@lemmy.world ⁨18⁩ ⁨hours⁩ ago
    Industrial weighing/packaging equipment.
    
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