I’m sorry, but you’re misreading what they mean by support in that article because I did read it. They’re still gonna give support regarding he ESU program as a whole(otherwise they would be sued for fraud), which includes installation, activation, and regressions of the program. What they’re not going to be providing is general technical support which is a different beast, If you would like more information, you can read about it here as well.

It’s easy to blindly hate something When you only see what you want to see…