I'm not surprised. I don't remember when a branch was actually helpful. I always felt like I was an inconvenience for them, getting in the way of whatever it was they were really supposed to be doing.

I used to use Lloyds for business banking and their branch support got worse to the point of having no one to speak to in person at all.

For my personal accounts I tried to change my name and found that they had their own, unpublished, rules for how deed polls work (that didn't align with the government - various extra requirements on who the witnesses could be). They had the gall to act as if **I was the daft one.

My business account was actually with TSB for a while following the split with Lloyds and I tried to move it to Lloyds. They needed it in writing but told me handing it in at a branch was fine. I found some months later that they'd ignored the letter completely!

I remember Halifax being wildly unhelpful when I wanted to withdraw some money from a special account that only allowed two withdrawals a year. Pissed me off enough that I withdrew everything from the account and closed it because of their attitude.

NatWest were also impressively shit when I was a teen. I bounced a check by about a quid and they fined me for it. Then they fined me because the fine left the account overdrawn. Never paid them back after that, unsurprisingly.

Santander... Yeah, not great. I have an organisation account with them and they're just a huge pain to deal with.

So if as a personal customer and as a business customer they've no interest in dealing with me, why would I continue to be a burden to them?

In the dustbin of history with you, you uppity twats.