Don’t discount the PR from Exelon being complete dogshit. Actively lying to the public instead of actually explaining what was going on and when getting caught by the public and called out by the media trying to double down.

It screwed the entire industry. It proved to the public that they couldn’t trust a company to tell them the truth when the issue wasn’t really bad. There’s no way they’d tell the truth when things were actually bad.

It destroyed the entire industry’s credibility in just a few days.