Do you hold everything to such a standard?
Stop lights are meant to direct traffic. If someone runs a red light, is the technology not working as it should?
The technology here, using computer vision to automatically flag potential damage, needed to be implemented alongside human supervision - an employee should be able to walk by the car, see that the flagged damage doesn’t actually exist, and override the algorithm.
The technology itself isn’t bad, it’s how hertz is using it that is.
elephantium@lemmy.world 4 weeks ago
The technology isn’t there to accurately assess damage. It’s there to give Hertz an excuse to charge you extra money. It’s working exactly as the ghouls in the C-suite like.
Trouble@lemmy.blahaj.zone 4 weeks ago
It’s the guise of customer service sure, yeah