Comment on AI agents wrong ~70% of time: Carnegie Mellon study

NarrativeBear@lemmy.world ⁨1⁩ ⁨month⁩ ago

• TeddE@lemmy.world ⁨1⁩ ⁨month⁩ ago

  Yes! We’ve gotten them up to 94℅ wrong at the behest of insurance agencies.

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• Ulrich@feddit.org ⁨1⁩ ⁨month⁩ ago

  I called my local HVAC company recently. They switched to an AI operator. All I wanted was to schedule someone to come out and look at my system. It could not schedule an appointment. Like if you can’t perform the simplest of tasks, what are you even doing? Other than acting obnoxiously excited to receive a phone call?

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  • eatCasserole@lemmy.world ⁨1⁩ ⁨month⁩ ago

    I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.

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    • Ulrich@feddit.org ⁨1⁩ ⁨month⁩ ago

      That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.

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      • eatCasserole@lemmy.world ⁨1⁩ ⁨month⁩ ago

        Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.

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  • rottingleaf@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Pretending. That’s expected to happen when they are not hard pressed to provide the actual service.

    To press them anti-monopoly (first of all) laws and market (first of all) mechanisms and gossip were once used.

    Never underestimate the role of gossip. The modern web took out the gossip, which is why all this shit started overflowing.

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• Tollana1234567@lemmy.today ⁨1⁩ ⁨month⁩ ago

  i wonder how the evil palintir uses its AI.

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