I called my local HVAC company recently. They switched to an AI operator. All I wanted was to schedule someone to come out and look at my system. It could not schedule an appointment. Like if you can’t perform the simplest of tasks, what are you even doing? Other than acting obnoxiously excited to receive a phone call?
Comment on AI agents wrong ~70% of time: Carnegie Mellon study
NarrativeBear@lemmy.world 2 months ago
The ones being implemented into emergency call centers are better though? Right?
Ulrich@feddit.org 2 months ago
eatCasserole@lemmy.world 2 months ago
I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
Ulrich@feddit.org 2 months ago
That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
eatCasserole@lemmy.world 2 months ago
Oh absolutely, nothing was gained, time was wasted. My wording was too charitable.
rottingleaf@lemmy.world 2 months ago
Pretending. That’s expected to happen when they are not hard pressed to provide the actual service.
To press them anti-monopoly (first of all) laws and market (first of all) mechanisms and gossip were once used.
Never underestimate the role of gossip. The modern web took out the gossip, which is why all this shit started overflowing.
Tollana1234567@lemmy.today 2 months ago
i wonder how the evil palintir uses its AI.
TeddE@lemmy.world 2 months ago
Yes! We’ve gotten them up to 94℅ wrong at the behest of insurance agencies.