Two of their biggest mistakes were: one, essentially hiding the fact that the single player game Squadron 42 has taken the lions share of the development focus for the last 6+ years. This makes it appear like they just don’t know what they’re doing at all with star citizen and that’s why they’re slow (they still don’t 100% know what they’re doing).

Second, they made their sound design guy who was just interested in being a pilot and eventually learned how, to be their lead ship performance/gameplay director/developer (not sure exactly on the title name.) that has lead to the ships just not flying how people want or expect them to. That and Chris Roberts wants “WWII, star wars, type dogfights” when people want Newtonian physics, excess speed, fighting.