Comment on $440 Charge For A Wheel Scuff Raises Questions About Hertz's AI Rental Car Damage Scanner

• Ulrich@feddit.org ⁨2⁩ ⁨weeks⁩ ago

  LOL I don’t even know what to say to that. “Tough titties” indeed. You’re the one responsible for anything that should happens to the vehicle while it’s in your possession, even if it’s not entirely or even partly your fault.

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  • lka1988@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago

    And what if the windshield cracks due to temperature fluctuations? It happens. And on a rental car? Not my problem.

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    • Ulrich@feddit.org ⁨2⁩ ⁨weeks⁩ ago

      Then that would be a warranty issue. But good luck proving that.

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      • lka1988@lemmy.dbzer0.com ⁨2⁩ ⁨weeks⁩ ago

        Normal wear and tear isn’t the renter’s problem in any way, shape, or form; and that includes dings and scratches on the paint, wheels, glass, and interior, simply from everyday use and being exposed to the elements. Anything outside of unreasonably extreme damage is entirely on the rental company simply for the fact that they are the ones who own the car. This is part of why I will never use my vehicle for anything outside personal usage.

        I, and thousands of other customers every single day, already pay over $500 (or much, much more) just for the privilege of being given the keys to a new-ish vehicle for 3 days. On top of whatever other bullshit they try to tack on. Where the fuck do you think that money goes? Given that price, I expect the vehicle to be clean, properly maintained (they get the bare minimum, btw, I’ve witnessed this firsthand from the shop side; they won’t even replace wiper blades unless a customer brings it up), and every single square inch to be inspected and documented, with “wear and tear” clearly defined in customer-friendly terms - none of this bullshit “redefining of commonly-accepted terms” that every corporation seems to be jerking it to these days.

        Cars are not investments; they never have been. Cars are highly-complex machines that serve multiple purposes. Machines that require regular maintenance, inspection, and repair. Rental companies, like every other company, are charging more and more for less and less.

        Why?

        Because “line must go up”.

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