Comment on Half of companies planning to replace customer service with AI are reversing course

pyre@lemmy.world ⁨1⁩ ⁨week⁩ ago

• r0ertel@lemmy.world ⁨1⁩ ⁨week⁩ ago

  I was thinking about this the other day and don’t think it would happen any time soon. The people who put the CEO in charge (usually the board members) want someone who will make decisions (that the board has a say in) but also someone to hold accountable for when those decisions don’t realize profits.

  AI is unaccountable in any real sense of the word.

  source

  • pajam@lemmy.world ⁨1⁩ ⁨week⁩ ago

    AI is unaccountable in any real sense of the word.

    Doesn’t stop companies from trying to deflect accountability onto AI. Citations Needed recently did an episode all about this: …medium.com/episode-217-a-i-mysticism-as-responsi…

    source

    • r0ertel@lemmy.world ⁨1⁩ ⁨week⁩ ago

      I suppose that makes perfect sense. A corporation is an accountability sink for owners, board members and executives, so why not also make AI accountable?

      I was thinking more along the lines of the “human in the loop” model for AI where one human is responsible for all the stuff that AI gets wrong despite it physically not being possible to review every line of code an AI produces.

      source