Comment on Half of companies planning to replace customer service with AI are reversing course

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Krudler@lemmy.world ⁨1⁩ ⁨week⁩ ago

It comes from that massive disconnect that people are largely unaware of, which is the assumption that people purchase businesses to help run them more efficiently and become profitable.

That really has very little to do with it! It’s a giant shell game. I believe the initial investors came in to disrupt our company, to prime it for fire-sale later. To make us so incredibly uncompetitive that we effectively had to shut the doors. It worked!

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