Comment on Half of companies planning to replace customer service with AI are reversing course

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finitebanjo@lemmy.world ⁨1⁩ ⁨week⁩ ago

See thats just it, the AI doesn’t know either it just repeats things which approximate those that have been said before.

If it has any power to make changes to your account then its going to be mistakenly turning peoples services on or off, leaking details, et .

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