Comment on Salt Lake City, plans to implement AI-assisted 911 call triaging to handle ~30% of about 450K non-emergency calls per year

TomMasz@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

Have you ever heard a 911 call? People don’t speak in complete sentences. Not everyone speaks English. They yell. They cry. They whisper. There’s background noise. Sometimes they need instructions on CPR or first aid. They may not know where they are. This is a recipe for disaster.

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