Comment on Half of companies planning to replace customer service with AI are reversing course

• refract@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago

  I’m aware. The idea is it had to escalate for him to get to the point of suing them. If they’d just eaten the cost, it most likely wouldn’t have gone to court or come to light. Was my comment reductive? Sure… but that was the point.

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  • Krudler@lemmy.world ⁨1⁩ ⁨day⁩ ago

    Yes it’s very circular.

    You know it had nothing to do with the $700, it had to do with not opening precedent to a flood of future lawsuits.

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