There are no KPIs that can reveal the reason for the lack of output in many cases. The issue is when the KPIs are bad AND there is evidence that the employee is not putting in the effort to correct them.
It is a failure of the manager if the subordinates’ work is only measured by hours worked but not with the KPIs. High-quality work by smart employees are much more valuable than employees who work slowly in front of the computer and making lots of mistakes costing the company more money at the end.
BruceDoh@sh.itjust.works 1 year ago
Nath@aussie.zone 1 year ago
Some people (I’m super guilty of this) are terrible at paperwork. They get in there and fix a problem. Then they fix another problem. Then another. They don’t prioritize documenting the things they fixed, because they see the next broken thing as more important than some paperwork.
Then we get to the end of the week. That employee hasn’t finished their assigned work because they spent half the week fixing problems. Only it’s four days later and they don’t remember all the things they fixed earlier in the week.
Is this an unproductive employee? They were set a task and they didn’t complete it. They have little to show for the time they worked this week.
I hate tracking software and would never want it on my computer. But, I can see it being employed to demonstrate productive employees flying under the radar just as easily as it shows employees slacking off.
Some of us just don’t draw big signs and say ‘look at me!’ They just get in there and get stuff done.