I often hear good things about AdaFruit, so it made my terrible experience with them all the more disappointing and unexpected.

I won’t launch into the full story, but I had placed what was to me an expensive order. One item of the cheapest things I bought was missing a part. Their customer service folks were so dismissive and unpleasant, they made me try to resolve the issue with their supplier (iirc piminori or something along those lines), they insisted that there was no way this could happen because it would never have passed their quality control team, that it wasn’t their responsibility to make it right, etc. It was such a bad experience that I’ve never returned.

So honestly, I have no sympathy here. From my perspective, this sort of thing could not have happened to a more deserving company.