Comment on That's all folks, Plex is starting to charge for sharing
Nibodhika@lemmy.world 4 days agoHow would you have worded it differently? Since the email needs to be sent because the person is losing a feature (they might not use it because they only stream from you, but they might stream from someone else, so they should be made aware of it)
bktheman@awful.systems 4 days ago
For starters, they say “you MAY be affected” only once, maybe twice, and everywhere else they say you “will” need to buy the upgrade.
The whole thing could’ve been worded more carefully and cautiously. They know how their service is used, they know the majority of people with accounts are not hosts and never have been, and probably don’t even understand how it all works.
Not only could the whole message have been worded better, more softly. They could’ve used two templates. They have usage metrics, they could see that my user has never ever connected to any other library, only mine, and mine has always had Plex pass. They could’ve sent him a softball message, informing of the lost feature, sure, but assuring him that his service should remain unaffected because the libraries he’s connected to already have Plex pass.
But no. They sent one message, full of FUD, trying to scare people into buying what they don’t need, because money.
They do not care about users, they care about money. It’s been getting more and more clear over the years with no effort put into fixing bugs on the self hosted side. But now it’s crystal clear, to me anyway.