Comment on That's all folks, Plex is starting to charge for sharing
scrubbles@poptalk.scrubbles.tech 10 months agoMy users are upset, and that makes me upset. I’ve been fielding calls and messages from them for the last hour where they’re worried they have to start paying. So yeah, I don’t really care that it doesn’t apply to them, Plex sent an email that to the average user looks like they need to start paying. That was a shitty move on their part.
They could have done a banner on each client if they connected to a non-plex pass server and said “Hey starting in a few days, this won’t be free”, and left plex pass ones alone. They could have narrowed the emails down to “If you’ve connected to a free server in the last year”. It appears that they just blasted it out. I know for a fact that one of the accounts has never connected to a free server.e
And all of that is ignoring that it was free for a decade already, so why is it suddenly a “premium” service. So yeah, they bungled the entire situation, and I’m out.
Your users are upset? Either they’re damn entitled, or you’re charging them like one of those “streaming” services.
Who gets upset with an email when it clearly states what’s going on regarding the Plex Pass.
Funny to hear all the complaining from people about Plex. I’ve been using it for years and bought a lifetime pass years ago because I wanted to support them. If you’ve been using it for so long and loved it, I question why you never bought a pass?
Your users shouldn’t be upset because nothing has changed for them. It shouldn’t be the end of the world to tell your users that nothing has changed. None of my users have reached out.
MaggiWuerze@feddit.org 10 months ago
You shouldn’t blame Plex for your or your users illiteracy
RaccoonBall@lemm.ee 10 months ago
I thought illiterate user friendliness was plex’s number 1 feature? That’s what half the comments in here are saying.