Yeah, if I don’t have the answer I usually just stop in to say I hope someone more knowledgeable can chime in and wish them luck.

That way the post at least gets a little engagement for visibility. But the “rtfm” attitude, while understandable, can be really miserable to be met with when you’re out of your depth doing your best to learn about something new and need some help from another actual human.

We all begrudge the automated phone systems that try to reduce the need for human beings by helping people with simple problems, and that approach to helping people exists for good reason but it does feel like sometimes we’re too eager to leave people to figure things out by themselves just because it’s a lot of work to actually help them, human to human. None of us enjoy being treated that way when we need help.