And FOSS is just cool.

It’s such an underrated feature of desktop Linux. The fact that if I experience an issue with a piece of software, I could find the program’s source code and browse issues to see if anyone had a shared experience. And if not, I could publicly submit an issue which the developers and other users/contributors could help resolve.

On windows/macos which both fail to foster robust foss communities remotely comparable to Linux, the best option more often than not was sending an email to some support address that either never gets checked, or only replies with canned messages. After which you’ll never know whatnif anything happened to your report.