Comment on Brother denies using firmware updates to brick printers with third-party ink

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sugar_in_your_tea@sh.itjust.works ⁨1⁩ ⁨month⁩ ago

And I think if we have a more open dialog, we’d fix so many more issues than tip-toeing around whatever we think could be a sensitive issue.

I like how Louis Rossmann puts it (quote taken from his colleague), “if you’re gonna be the bitch, be the whole bitch.” Which means if you’re going to disagree/complain about something, be extremely clear about it. That way, the other party has a chance to fix whatever the problem is instead of one side assuming the other is a jerk or temperamental or something. Understanding comes through communication, and bluntness is usually better than beating around the bush.

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