The last step is to put us all in prison and mandate we purchase their product (produced in the prison) from them whole earning 69 cents an hour.
Comment on [Louis Rossmann] Brother turns heel & becomes anti-consumer printer company
Imgonnatrythis@sh.itjust.works 1 month agoThis shift in business model also means a drop in customer service. They used to sell you a product and stand behind it because eventually they wanted you to choose them when you needed a new or different product. Now that they have you roped in via a sort of forced dependency, they don’t have to pretend to be nice to you even.
UltraGiGaGigantic@lemmy.ml 1 month ago
tiramichu@lemm.ee 1 month ago
Exactly. The way to make money pre-Internet was “generate repeat business” and the way to do that was to create a product and service the customer was happy with.
The way to make money now is to get the customer trapped, then pump them as hard as possible.